HOW DO I SEND MY Cutco IN FOR FACTORY RESHARPENING OR REPLACEMENT? I recommend taking a picture of everything being sent in for your records. No email confirmation required. Package everything up safely. Place a note inside the box with Name, Return Shipping Address, Phone, & Email. Cutco ask that you include a check or money order in the box to cover the cost of return shipping. (1-5 items = $10, 6-10 items = $12, 11-25 items = $14, 26-40 items = $17) Ship To: Cutco Attn: Repairs Dept 322 Houghton Ave Olean, NY 14760 Wait time is typically 2-3 weeks and everything will come back refurbished or replaced.